Warranty Policy

Warranty Coverage

Adrift Inflatable Tents

Adrift inflatable tents are covered by a 30-day limited warranty from the date of delivery. This warranty applies only to manufacturing defects and material flaws under normal use.

Coody Inflatable Tents

Coody inflatable tents come with a 1-year warranty, covering manufacturing defects and material flaws under normal use.

Other Covered Products (1-Year Warranty)

A 1-year warranty covers Electric Pumps, WildHunter Stoves, and Tomtoc products for manufacturing defects and material issues under normal use.

All Other Products (3-Month Warranty)

All other products are covered by a 3-month warranty, applicable to manufacturing defects and material flaws under normal use.

Warranty Exclusions

This warranty does not cover:

• Improper use or misuse
• Accidental damage
• User negligence
• Normal wear and tear

After Warranty Period

If your product requires support after the warranty period, feel free to contact us at info@adriftallseason.com. We will do our best to assist you.

Final Sale Items

Mattresses, pillows, blankets, and sleeping bags are final sale items.
For hygienic and safety reasons, these products are non-refundable and non-exchangeable.

 

Return Policy

Important Notice

Return requests must comply with the return policy within 30 days of delivery.
 After this period, warranty terms will apply instead of returns or exchanges.

Conditions for Returns

• Eligibility: Unused, unopened products in their original packaging
• Return Window: 30 days from the date you received your order
• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or the return is due to our error

⚠️ For inflatable tents:

• Adrift tents: Return or exchange must be requested within 30 days
• Coody tents: Return or exchange must be requested within 30 days; covered under a 1-year warranty for defects.

Sale items are final sale and are not eligible for return or exchange

Defective or Damaged Products

• Contact info@adriftallseason.com immediately if you receive a damaged or defective item
• We will cover return shipping costs and offer a replacement, compensation, or a full refund based on your preference

How to Request a Return

1. Email us at info@adriftallseason.com with your order number and details of the item(s) you wish to return
2. Include photos or a video if the product is defective for faster assistance
   
3. Please keep the original receipt or packing slip for all returns and exchanges

Inspection & Refunds

• Returns are inspected within up to 14 business days
• Refunds are issued after inspection confirms the product is in its original condition
• Original shipping fees are non-refundable once tracking is generated
• A 6% restocking fee applies unless the return is due to our error
• We reserve the right to make the final decision on returned items

Cancellation Policy

• Orders may be canceled before fulfillment, subject to a 6% restocking fee.

Exchange Policy

• Exchanges are accepted within 30 days if the item is unopened and in brand-new condition.
• Customers are responsible for exchange shipping costs.
• In-store pickup orders may be exchanged at our physical store.

Handling of Opened Products

If a product has been opened and a quality issue is found:

• Contact us at info@adriftallseason.com
• If unresolved remotely, we will provide a return label
  

Upon inspection:

1. Non-user-related defect → full refund or replacement
2. No defect found → customer pays return shipping (no refund/exchange)
3. User-caused damage → repair (if possible) + return shipping at customer’s cost

⚠️ We do not reimburse shipping arranged by third-party carriers

Return and Exchange Period

• Products cannot be returned or exchanged after 30 days.

Additional Notes

• Online purchases can only be returned by mail
• For in-store purchases, returns or exchanges can only be made at 3-9120 Leslie Street, Richmond Hill, ON
• Retain the original packaging for 30 days in case of return
• We do not offer store credit for opened, used, or damaged items
• We are not responsible for shipping or delivery delays once an order has been handed over to the carrier. Delays caused by the courier, weather, customs, peak shipping periods, or other factors outside our control do not qualify for refunds, order cancellations, or compensation. Customers are responsible for ordering in advance and allowing adequate transit time for their intended use date.

Our dedicated support team is ready to assist you with any questions or concerns. Please reach out if you need help!

* This policy is effective as of April 1, 2026, and applies to all orders placed on or after this date.